Contract ****

I have had a contract with MTN for the past 2 years.

I attempted to close my contract which had a 24 month term, I spoke to Refilo from MTN in January and was requested to send my cancellation in February in writing one month before my contract end date (March 2020) - which I did.

Reference number for my request, and legal obligation from MTN: ***.

As such, I received an email from MTN Retention department confirming my cancelation on February 18th, even asking if I would like to retain my number... The first error was they got my number wrong, but assured me the contract was now closed.

I am still being charged on a monthly basis (yes, again in April) - even though my contract is closed, and zero feedback from MTN, even after emailing them again in mid March. I have not received any data, no minutes and no SMS's even though I am still being charged. My MTN app even states I have no active plans.

This is an absolute ****, and I would highly recommend anyone who is looking for a contract to avoid MTN like the plague.

They are dishonest, and do not honor their own contract terms, even after they had formally reassured me that my contract had been cancelled.

This company has ZERO morals and quite clearly do not care about their customers as they claim to.