CONTRACT **** 3months wait

I requested for an upgrade in June 2021 and on the 26th July i called for a follow up emailed all details to tebello.ramalata he informed everything is successful awaiting device iphone 11, i find it unacceptable that MTN made me wait 3months and in those months a latest model iphone 13 of the phone was released meaning i am stuck on a 3year contract with a phone that is now already 3models old. 1 I want the pricing terms of this contract relooked at as the iphone 11 and 12 are now cheaper when i check your catalogue and i want a gift pods for the 3months i had to wait while no1 was getting back to me which is what the iphones 12 phone comes with, oh by the way what happened to the free 20G anytime data and apple music?? And why was suddenly stock allocated after I sent through an email to cancellations and complaints on the 29th Sep i even called 135 that agent was supposed to call me back which he didn't. Why was my contract not in the package? I am about to write this issue to the ombudsman this must be resolved ASAP come fetch your devices cancel my contract with MTN or relook at pricing discount. Currently you have iphone 12 256G pro for R899 imagine yet you want to charge me that amount for a 64G iphone 11 prrrrrrrrrrrrrrr mxm pathetic