1 reviews | Active since Dec 2019
Contract ****
About 2 months ago I app**** for an MTN contract for a Sim-only deal for R299pm online. The lady from Mondo (Rewardsco)that called me offered to add a router for an additional R100pm, the contract is R399pm. I received an invoice of R1250 the first month and I called the MTN call center to find what was going on and I was told that the promotion was not added to my contract. MTN wanted a copy of the contract that I should have received from Mondo (Rewardsco) and I haven’t received it to this day. MTN transferred the call to Mondo (Rewardsco), so I spoke to them and they told me the contract details were captured incorrectly and there’s no way to correct the error. They told me to cancel the contract. I called MTN and cancelled the contract and they said it’s cancelled but to my surprise today I received an invoice for the month the contract was cancelled. I’ve contacted Mondo (Rewardsco) to advise on why I am still billed but no response. MTN suggested I get a refund from Mondo (Rewardsco) because I am billed for something I am not using and for the time, energy and airtime I am wasting to get this sorted out. I hope this review gets the right people’s attention.
I was incorrectly billed for my contract and I had to cancel the contract because I could not afford the amount I was being billed.
I spoke to Rewardsco this morning as they were investigating the matter. They told me the incorrect information that was captured on my contract. I never received a contract to sign and I have been requesting them to send it to me for over a month now. They say they gave MTN the correct information and MTN captured the incorrect information. This to me sounds like a blame game. Could you please investigate what happened between you MTN and Rewardsco. I’ve lost a lot of money trying to resolve this matter. It’s been over a month now. Thank you
I was incorrectly billed for my contract and I had to cancel the contract because I could not afford the amount I was being billed.
I spoke to Rewardsco this morning as they were investigating the matter. They told me the incorrect information that was captured on my contract. I never received a contract to sign and I have been requesting them to send it to me for over a month now. They say they gave MTN the correct information and MTN captured the incorrect information. This to me sounds like a blame game. Could you please investigate what happened between you MTN and Rewardsco. I’ve lost a lot of money trying to resolve this matter. It’s been over a month now. Thank you