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YU-YU TSAI
1 reviews | Active since Nov 2011
13 Feb 2015, 11:29
Contract ****
i sign two contract at MTN mimosa bloemfontein amost months ago with my choice 100 and my choice 50, the things with my choice you will get free mins with free sms and data,but the only things they give me is only free mins not free data or sms,and i called the customer service they told me i only sign for for mins if i want data and sms i need to pay for it, but on my contract it state that i get free mins free sms and free data, will i able to sue them? after amost a months they still cant slove this matter!!
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MTN South Africa's replyOfficial
25 Feb 2015, 12:42Hello kikicoco,
We are sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that there was a request logged to our Billing System Support team with a copy of your contract attached. The request was closed off stating that the package signed for was a standard package.
We've requested the store to provide us with that copy of the contract so that we can see what you have signed for in order for the package to be corrected and your account to be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that there was a request logged to our Billing System Support team with a copy of your contract attached. The request was closed off stating that the package signed for was a standard package.
We've requested the store to provide us with that copy of the contract so that we can see what you have signed for in order for the package to be corrected and your account to be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply25 Feb 2015, 12:42
Official
Hello kikicoco,
We are sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that there was a request logged to our Billing System Support team with a copy of your contract attached. The request was closed off stating that the package signed for was a standard package.
We've requested the store to provide us with that copy of the contract so that we can see what you have signed for in order for the package to be corrected and your account to be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We do see that there was a request logged to our Billing System Support team with a copy of your contract attached. The request was closed off stating that the package signed for was a standard package.
We've requested the store to provide us with that copy of the contract so that we can see what you have signed for in order for the package to be corrected and your account to be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,