Contract rip-off II (data not allocated correctly)

Item: MTN South Africa
Rating: 1
Author: Rockport R

This is my second complaint about the very same issue,first complaint can be found below https://www.hellopeter.com/mtn/reviews/contract-rip-off- **********

This is the third month and MTN has still not resolved my problem, I signed up for the 20GB day & 20GB night data contract in october for R299,i am only receiving 15GB day & 10GB night express data ,i have called 808 multiple times and have also forwarded the contract, i have received the following ref numbers ********** 24 / 1- ********** 4121 / 1- ********** 5677 / 1- ********** 2474 / 1- ********** 3194 ,even after all these escalations,the problem still stands,this does not inspire confidence in MTN as a brand , it appears that your personnel are just doing guess work,and not competent to handle this issue,can you please resolve this issue or advice if cancelling my contract is the only viable solution.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

17 Jan 2018, 13:49

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have received the copy of the contract attached via customer care reference ***9.

The package is captured incorrect, we have sent the complaint now to department who assisted with the upgrade supervisor to assist urgent with the correction.

We are waiting on feedback.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply17 Jan 2018, 13:49

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have received the copy of the contract attached via customer care reference ***9.

The package is captured incorrect, we have sent the complaint now to department who assisted with the upgrade supervisor to assist urgent with the correction.

We are waiting on feedback.

Kind Regards,

Alice van der Merwe

Best regards,

Rockport R's updateReviewer Update

18 Jan 2018, 09:45

The consultant forwarded my issue to another e-mail and it never went through,see the error below,my problem is still hanging and not receiving attention. Delivery has failed to these recipients or groups: ********** Your message can't be delivered because delivery to this address is restricted. For more information about this issue see DSN code 5.7.1 in Exchange Online. Diagnostic information for administrators: Generating server: ZA-FLD-EX-13.mtn.com ********** Remote Server returned '550 5.7.1 RESOLVER.RST.AuthRequired; authentication required' Original message headers: Received: from ZA-FLD-EX-14.mtn.com (172.24.1.4) by ZA-FLD-EX-13.mtn.com (172.24.1.3) with Microsoft SMTP Server (TLS) id 15.0.1293.2; Mon, 15 Jan 2018 13:36:17 +0200 Received: from EGAINSER1.mtn.co.za (196.11.240.208) by ZA-FLD-EX-14.mtn.com (172.24.1.4) with Microsoft SMTP Server id 15.0.1293.2 via Frontend Transport; Mon, 15 Jan 2018 13:36:16 +0200 Date: Mon, 15 Jan 2018 11:36:06 +0000 From: ********** Reply-To: ********** To: ********** Message-ID: < ********** 25.5145. ********** 177287.JavaMail.egainservices@EGAINSER1> Subject: Contract captured incorrectly MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_5143_ ********** 467. ********** 177283" Return-Path: ********** Good day Team, Thank you for emailing Customer Care. Please assist with the below query , copy of contract attached. We trust that you find the above in order. Kind Regards, Palesa Phoku Customer Services MTN SA You can now text your query to us! Simply SMS 44303 Reference Number: ********** 9

Rockport R's update18 Jan 2018, 09:45

Reviewer Update

Contract rip-off II (data not allocated correctly)

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