CONTRACT *******

If there was a zero rating that would be it for MTN. Almost 5 months now paying a contract where they are unable to deliver service during power outages (which we all know are fairly frequent now). I am at the point where I am prepared to pay the early termination penalty in order to cancel and have requested this. Guess what? They don't appear to want to let me do this either! It has been 2 months since my first request to cancel this way with no joy. I don't actually know where to turn??