RR
Rockport R
1 reviews | Active since Nov 2017
16 Nov 2017, 14:53
Contract rip-off
I signed up with MTN for the 20GB+20GB deal for R299 in October, https://shop.mtn.co.za/crs/jump/product/80617/MTN-DataShare-SIM-Devices-10GB?pageid=1283 This month my sim card has only been credited with 25GB of data,after multiple calls to MTN, Iam told that i am subscribed to to some 20GB+10GB contract.i explained that cannot be correct and requested for the recording of the phone call with the sales agent where it was clearly communicated that i will receive 20GB+20GB,now i am being given the run around and being transferred from one person to the other without a solution.the last story i am being told is that since i app**** for the contract online i need to wait for that team to call me,but i have not received any call ,those fancy deals on that website mean nothing if you will not receive help if there is a problem.
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Replies (2)
MTN South Africa's replyOfficial
17 Nov 2017, 17:12Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the back end support team to give us feedback if the package was wrongly captured, once the confirm we will take further steps to rectify the package.
We do, pick up that the package is captured subscription fee 10GB then you receive 5GB + 5GB night express data .
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Nov 2017, 17:12
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the back end support team to give us feedback if the package was wrongly captured, once the confirm we will take further steps to rectify the package.
We do, pick up that the package is captured subscription fee 10GB then you receive 5GB + 5GB night express data .
Kind Regards,
Alice van der Merwe
Best regards,
RR
Rockport R's updateReviewer Update
23 Nov 2017, 13:19I cannot believe that this has not been resolved yet,the level of service is terrible to say the least.check my application,telephone recording and rectify all the information needed is there with you.
RR
Rockport R's update23 Nov 2017, 13:19
Reviewer Update
I cannot believe that this has not been resolved yet,the level of service is terrible to say the least.check my application,telephone recording and rectify all the information needed is there with you.