1 reviews | Active since May 2017
CONTRACT RENEWED WITHOUT MY AUHTORISATION
<p>On the 9th of May 2017 I received an sms from MTN which read as follows :"Y'ello , You have been successfully upgraded. Your next upgrade date is now 09.05.2019, kind regards MTN SA". I called Mtn call centre and they confirmed that my contract has been renewed at MTN Pavallion. On the 10th of May 2017 I went to Pavallion and I spoke to Sumeya who told me that they will investigate and revert to me. I sent an sms to Sumeya on the 11/05/17 asking about the feedback, she told me that she was awaiting from the ***** department and she will keep updated. Sumeya has never called or updated me ever since. I sent her an sms on the 16/05/17 and she never rep****. On the 12th of May I called MTN call centre again and spoke to Carl who gave me his email address so that I can send the affidavit and Id copy. Carl ********** never rep**** to my emails. This is a legal matter because my cellphone contract with MTN was upgraded without my approval or consent and no one at MTN is taking this matter seriously , I need a new phone now and I can not get one because there was a mysterious upgrade on my account.</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter have been escalated to our ***** department for further investigation it should take within 5 to 10 working days for the query to be resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter have been escalated to our ***** department for further investigation it should take within 5 to 10 working days for the query to be resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Best regards,
This is really getting out of hand Mtn has now gone as far as deducting my money from my account!!! They gave not given any feedback on their investigation and it's been more tays and they had said they will resolve the matter in 5 to 10 days . This is customer exploitation because I did not authorise any new contract! This is a serious matter and has now resulted in my money being taken without my authorisation I have debts that need to come through and I need to do groceries how can I do that now when they have taken so much money from for a phone that I don't even have !!! This is ***** !!!!! MTN is exploiting their customers !!!! They should resolve this today and pay me back my money because I will not be paying for a phone that I do not own!!!!!!#MTNaretheives!!!!!!
This is really getting out of hand Mtn has now gone as far as deducting my money from my account!!! They gave not given any feedback on their investigation and it's been more tays and they had said they will resolve the matter in 5 to 10 days . This is customer exploitation because I did not authorise any new contract! This is a serious matter and has now resulted in my money being taken without my authorisation I have debts that need to come through and I need to do groceries how can I do that now when they have taken so much money from for a phone that I don't even have !!! This is ***** !!!!! MTN is exploiting their customers !!!! They should resolve this today and pay me back my money because I will not be paying for a phone that I do not own!!!!!!#MTNaretheives!!!!!!