AC
Adrian C
1 reviews | Active since Nov 2015
19 Nov 2015, 15:35
Contract renewed instead of cancelled
I have been trying since January 2015 to cancel my expired contract for cellphone number ***. Admittedly the strike did not help matters. But on 30 July 2015 I was notified the contract was renewed, and despite my signed affidavit to the contrary, MTN has continued charging me monthly. How do I recoup these amounts and cancel the contract?
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MTN South Africa's replyOfficial
21 Nov 2015, 10:12Hello arc123,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm tha the ********** upgrade done on the number ending with 7119 has been reversed and the upgrade fee that was charged has been credited to the account on the 7th of October 2015.
We have also now taken the liberty of migrating the number over to prepaid and can cofirm that the contract is now cancelled.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm tha the ********** upgrade done on the number ending with 7119 has been reversed and the upgrade fee that was charged has been credited to the account on the 7th of October 2015.
We have also now taken the liberty of migrating the number over to prepaid and can cofirm that the contract is now cancelled.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Nov 2015, 10:12
Official
Hello arc123,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm tha the ********** upgrade done on the number ending with 7119 has been reversed and the upgrade fee that was charged has been credited to the account on the 7th of October 2015.
We have also now taken the liberty of migrating the number over to prepaid and can cofirm that the contract is now cancelled.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm tha the ********** upgrade done on the number ending with 7119 has been reversed and the upgrade fee that was charged has been credited to the account on the 7th of October 2015.
We have also now taken the liberty of migrating the number over to prepaid and can cofirm that the contract is now cancelled.
Regards
Tim
MTN Complaints Management Team: REQ:***