CONTRACT RENEWED. CONDITIONS NOT MET

On 1 November 2015 I upgraded my contract at the local MTN outlet. A migration of package was done from rand value to minutes, as well as contract period from 24 months to 36 months. My billing date is the 21st of each month. On 20th November I had approximately 150MB of data and Rand value of R40 remaining. On 21st November I found myself with no airtime, free sms or data. Several calls to the MTN Call Centre and 2 visits to the MTN store have proven fruitless. Empty promises of resolving the issue, emails and several reference numbers are all that have materialised. I have experienced the same problem with a new contract also taken out at MTN 3 months ago. <br> I have maintained an excellent track record with MTN with no defaults on my account payments. Call Centre staff are unphased by lack of service delivery and no offer of recompense is made in terms of complimentary data or airtime until the issue at hand is resolved.Yet come the 1st of the month MTN without any hesitation deducts moneys \contractually due"to them. <br> Surely there should be dual commitment from both service provider and customer in honouring the agreement at hand?<br> MTN service quality is at an all time low!!!!!!"""