Contract renewal request not attended to

On the 31 May 2015, I requested an upgrade/migration on mobile number *** at the Canal Walk store as shown in the document attached. Since then I've called into the call centre on the *** number on numerous occasions to inquire when this upgrade/migration will take place. <br> The response I've received from various agents was <br> -Your migration/upgrade will only take place once the contract expires <br> -Your migration/upgrade will take effect at the end of July <br> -Your migration/upgrade will take place within 7 days of your request <br> -Agent will follow up & I will be reimbursed from the date of request <br> -An agent will contact you with the migration/upgrade details <br> This is totally unacceptable as I feel that I'm not been and never was valued as a customer. After all the money I've spent with MTN over the past years it is absolutely pathetic that I receive this kind of service.<br> Today I called into to Head office *** number & could not be transferred to anyone to hear my complaint. I've sent this complaint to the customer service email address on the ***5 and received a response that the sales department would contact me. It is the ***5 and still no contact.