CONTRACT RENEWAL *****

I recently found out that in March 2018 my contract was upgraded without my consent after I wanted to check how far along my contract was. So the upgrade was done in KZN, mind you I stay in Limpopo. I was advised by MTN Mall of the North to open a ***** case. I submitted an affidavit and a copy of my ID on 25 May 2018 and was told that the investigation will take less than a month. I’m the one continuously calling them for updates on the investigation, the issue is still not solved even today. They are still debuting my account every month, they adviced against reversing the debit order as it will reflect badly on my payment history. I called the Call Centre and I was told that I should liaise with the store as they don’t use the same system, the same store that hasn’t helped me in over a month. I want this contract cancelled and my money back A.S.AP.