CONTRACT RENEWAL 6 WEEKS

I renewed my daughter's contract that I have had for several years six weeks ago. The phone she wanted was not in stock. They told me that it will take 2 weeks to get. Since then I gone to MTN MENLYN 4 times and every time I go there whoever I speak to promise me they will phone and the phone will be there in the week. I have spoken to SIYA,BIANCA and another person and all of them promised me that they will personally keep me up to date about the phone and make sure I get it. Every time I get there the manager was emailed and there is another excuse why we have not received her phone. In the mean time I still pay a lot extra on her contract and I get no joy from them. If you phone the store there is no answer, you can phone 10 times and hold on until it cuts out nobody ever answers. How can a business that sells phones not answer their phone. I would like somebody to phone me and tell me what is going on. Six weeks has passed since we upgraded and no phone yet. Before we upgraded I got at least 3 phone calls from MTN to upgrade but preferred to do it in store. My number is ********** and I would like MTN TO SORT THIS OUT. MY DAUGHTER NEEDS HER PHONE!!!!!!!!!!