1 reviews | Active since Oct 2016
Contract reap of
<p>Mtn people are debit my account even after our contract ended in May 2016 I reversed the money that was debited after our contract ended now I have been told that they took my Account to legal I was given a number that I was advised to call which I did and there was no answer and my call was transferred back to their call centers and was told that I can't be helped as my Acc was handed over ( ********** 000 and </p>
Good morning Gloria
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that when the contract has reached term date, it runs on a month to month. The customer needs to call and cancel the contract, if that is not done then they will be charged the monthly subscription. When the number is to be migrated to prepaid then the customer needs to call us on the day of the term end so that the number can be migrated.
This matter has been escalated to the legal department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good morning Gloria
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that when the contract has reached term date, it runs on a month to month. The customer needs to call and cancel the contract, if that is not done then they will be charged the monthly subscription. When the number is to be migrated to prepaid then the customer needs to call us on the day of the term end so that the number can be migrated.
This matter has been escalated to the legal department for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***