TM
Takawira M
1 reviews | Active since Jul 2015
03 Jul 2015, 15:01
Contract queries
I have a cellphone contract with mtn for 24 months where i pay a fixed amount over the period. However without notice they decided to increase the monthly premium, cut-off services even though i paid the monthly fixed instalments as agreed. I have tried to call on their call centre but had to hold for more than 2 hrs after which it just dropped.<br> This kind of service sucks and their inability to cope with call centre volumes actually shows how many disgruntled customers we may be
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 May 2023, 21:58Hello venbuz,
We are sorry for any inconvenience caused and for the delayed response to your post.
Kindly note that our rates changed on the 1st of April 2015. We sent out an SMS to our subscriber base and posted the change of our rates on our blog.
http://www.mtnblog.co.za/2015-rate-changes/
The line was suspended as the account was short paid. Please refer to your subscriber agreement form relating to charges and changes thereof.
\4.2. MTN SP may change any Charges
We are sorry for any inconvenience caused and for the delayed response to your post.
Kindly note that our rates changed on the 1st of April 2015. We sent out an SMS to our subscriber base and posted the change of our rates on our blog.
http://www.mtnblog.co.za/2015-rate-changes/
The line was suspended as the account was short paid. Please refer to your subscriber agreement form relating to charges and changes thereof.
\4.2. MTN SP may change any Charges
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello venbuz,
We are sorry for any inconvenience caused and for the delayed response to your post.
Kindly note that our rates changed on the 1st of April 2015. We sent out an SMS to our subscriber base and posted the change of our rates on our blog.
http://www.mtnblog.co.za/2015-rate-changes/
The line was suspended as the account was short paid. Please refer to your subscriber agreement form relating to charges and changes thereof.
\4.2. MTN SP may change any Charges
We are sorry for any inconvenience caused and for the delayed response to your post.
Kindly note that our rates changed on the 1st of April 2015. We sent out an SMS to our subscriber base and posted the change of our rates on our blog.
http://www.mtnblog.co.za/2015-rate-changes/
The line was suspended as the account was short paid. Please refer to your subscriber agreement form relating to charges and changes thereof.
\4.2. MTN SP may change any Charges
Best regards,