1 reviews | Active since May 2012
Contract problems not yet solved after 6 months
I have issued a complaint to MTN on their complaint web but dont expect any action as only 500 characters was allowed.<br> <br> I will therefore submit my whole last complaint here before I find another supplier!<br> <br> Several complaints has been issued regarding my contract.<br> this ref no is just one ***!!!!!!<br> Only my complaint on helloPeter could make MTN wake up a bit<br> Latest contact was via Itumeleng Rakoena [ MTNSP - Innovation Centre ], but not much innovation from that site !!!!<br> <br> ---<br> Good day Itumeleng Rakoena ,<br> <br> I have heard absolutely nothing from you.<br> <br> Maybe you you haven't understood my problem (see earlier mail)<br> <br> My second SIM doesn't have my number , ***<br> You have misused my debit order by drawing two amounts total of R330, which have nothing to do with my contract<br> 01 Aug Magtape Debit Mtn Sp A****** 101.00<br> 01 Jun Magtape Debit Mtn Sp A****** 229.00<br> You have never given me any airtime as stipulated in the contract<br> You have never drawn the agreed amount R79 from my account<br> <br> In short nothing has been correct and I have had NO benefits of a contract with you.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the secondary sim has its own number *** but the sim card is linked to the primary number.
The system shows that a total credit of R 340.68 (R 99.00 + R 169.86 + R 71.82) was passed and credited for the invoice dated 2015-05-13 to 2015-07-13. The monthly subscription has been corrected and you are now billed R 79.00 per month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the secondary sim has its own number *** but the sim card is linked to the primary number.
The system shows that a total credit of R 340.68 (R 99.00 + R 169.86 + R 71.82) was passed and credited for the invoice dated 2015-05-13 to 2015-07-13. The monthly subscription has been corrected and you are now billed R 79.00 per month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,