IP
Izak P
1 reviews | Active since Apr 2013
08 Jul 2015, 10:22
Contract problems - no feedback
I sent an e-mail on the 8th June 2015 regarding a problem with my contract - no response after 1 month. I managed to get through to customer care on the 13th June 2015 and spoke to a consultant - the problem is still not fixed. <br> <br> MTN SERVICE IS PATHETIC
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 12:27Hello chinchin,
We are truly sorry for the delay with the matter being resolved.
We have now perused your account and we see that there was a request logged on your behalf for the data bundle provisioning that you are not receiving. The reference number for the request logged is REQ:***.
Once the bundle is activated on the network, will we be able to request that your account be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delay with the matter being resolved.
We have now perused your account and we see that there was a request logged on your behalf for the data bundle provisioning that you are not receiving. The reference number for the request logged is REQ:***.
Once the bundle is activated on the network, will we be able to request that your account be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 12:27
Official
Hello chinchin,
We are truly sorry for the delay with the matter being resolved.
We have now perused your account and we see that there was a request logged on your behalf for the data bundle provisioning that you are not receiving. The reference number for the request logged is REQ:***.
Once the bundle is activated on the network, will we be able to request that your account be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delay with the matter being resolved.
We have now perused your account and we see that there was a request logged on your behalf for the data bundle provisioning that you are not receiving. The reference number for the request logged is REQ:***.
Once the bundle is activated on the network, will we be able to request that your account be credited accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,