Contract phone with the the wrong package.

I regret taking a contract with MTN, I am highly disappointed and furious. I placed an order in December 2014 and requested a Top up package and that the amount of R189 to be debited from my account how ever the agent gave me the wrong package. I have informed the the agent in December 2014 that I am on the wrong package and she promised to have it sorted out and she will get back to me with updates, unfortunately enough I was the one who had to follow up with her.<br> <br> I have also escalated it to the supervisor and they she did not help me with anything. I previously laid a complaint on Hello Peter and I was promised that the manager will call me and no one contacted me.<br> <br> I requested for the contract to be cancelled and the agent promised the it will be cancelled as she has escalated, that was also not done.<br> <br> Now they have sent me to lawyers without sorting their mess out and with out even notifying me how ridiculous is that, as if its all my fault.<br> <br> I am not sure if I should take this to Speak out or Consumer act.<br> <br> My email: [Email Removed] and my contact number is the very same one that you gave to lawyers.