MS
Musiiwa S
1 reviews | Active since Jun 2014
18 Nov 2015, 09:10
Contract phone that went for repairs .
I took my my phone for repairs on 31/10/2015 and they told me they dont book phones on weekends ,so i asked my sister to take it there during the week and she took it there on the 4th or 5th of Nov ,firstly she was not given the reference number i had to call them several times and i only got it on Saturday the 7th.My concern now is i am left without a phone for about three weeks now and i am still expected to pay for this phone month end and all this time no one has bothered to update me with the progress on my phone ,mind you i am paying for the insurance for the same phone.
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MTN South Africa's replyOfficial
18 Nov 2015, 16:16Hello Musiiwasavhasa,
Thank you for posting.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply18 Nov 2015, 16:16
Official
Hello Musiiwasavhasa,
Thank you for posting.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for posting.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for our technical team to investigate and resolve this matter, we do require the IMEI or job card number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***