1 reviews | Active since Apr 2015
contract phone
<p>I previously had two mobile contracts with MTN , one contract ended end of February so i decided to cancel instead of renewing and this was done telephonically. I used to pay 570 for both contrats , line *** was R230 and line *** is R 349 which I am currently using , but after terminating the one for R 230 MTN is debiting R 462 of which I didnt know what was it for . later on I was told that the contract is still active and they dont have a proof that i did call to cancel it so after 3 months I am still fighting for this line to be cancelled and if the contract is still active why are thy charging me R462 instead of R570 for both contracts . latest reference number ***.</p> <p>I prefer the supervisor or Manager to give me a call because surely your consults are *********** , I spoke to 3 or 4 of them already and non of them were able to help me.</p> <p>I cant wait for the other contract to end so that I can change to another service provider</p> <p>my contact numbers are ***</p>
Thank you for your post.
Kindly be advised that the account reflect that only one line is active and the other line has been converted to prepaid.
The request for prepaid function has been done in April month and the last invoice generated for cell *****3254 was for the April invoice. No invoice has been generated for the May month on this invoice.
Note that the system bill the account in arrears.
The current billing is for R342.01
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
Kindly be advised that the account reflect that only one line is active and the other line has been converted to prepaid.
The request for prepaid function has been done in April month and the last invoice generated for cell *****3254 was for the April invoice. No invoice has been generated for the May month on this invoice.
Note that the system bill the account in arrears.
The current billing is for R342.01
Kind Regards,
Alice van der Merwe
Best regards,
