NS
Nobulumko S
1 reviews | Active since Jan 2019
22 Jan 2019, 09:10
Contract phone
purchased a phone on contract last year around July and had to take it back because it had a software problem and I was promised that I would receive it back around August 2017, when I called in for an update I was told that I should wait for the courier DSV to call me in regards to the delivery of which I get rude agents who tell me stop paying if I don't get it back.
It has been quiet a bad experience because even the agents are not helpful, they answer rudely or they don't know. I've been taken back and forth with no help up until now. This phone had my new born baby pictures and all I have is a SIM Card. Please help.
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MTN South Africa's replyOfficial
23 Jan 2019, 08:40Good day Nobulumko
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I just tried to call you to better understand the matter so we can assist in resolving it, but you were not available on your provided number. I will later.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I just tried to call you to better understand the matter so we can assist in resolving it, but you were not available on your provided number. I will later.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply23 Jan 2019, 08:40
Official
Good day Nobulumko
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I just tried to call you to better understand the matter so we can assist in resolving it, but you were not available on your provided number. I will later.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I just tried to call you to better understand the matter so we can assist in resolving it, but you were not available on your provided number. I will later.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,