ZZ
Zinhle Z
1 reviews | Active since Nov 2017
20 Nov 2017, 17:44
Contract phone
2 weeks ago I went to an MTN dealer in Piet retief to apply for a contract phone and the lady who made the deal Gugu told me that they don't have the phone in store but I shall get it after a week,I went to the shop after a week and Gugu was not there I found another lady by the name Pertunia who was unprofessional and said I'm only getting the phone after 2 months,I was so disappointed I phoned head office and no one was willing to assist me and also unprofessional,I cancelled the deal and went to another provider and I got the phone instantly,I don't know why MTN Uses the slogan "the bossa network" because they fail to deliver good service
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MTN South Africa's replyOfficial
22 Nov 2017, 06:42Good day Zinhle,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply22 Nov 2017, 06:42
Official
Good day Zinhle,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,