PS
PORTIA S
1 reviews | Active since Aug 2017
09 Aug 2017, 08:37
CONTRACT PHONE
<p>My CONTRACT phone doesn't work due to carelessness od the staff </p> <p>I want to use my old NUMBER bt STILL WAITING FOR RESPONSE FROM MTN TO CANCEL THE NUMBERS THEY GAVE ME</p> <p>PLEASE RESOLVE THIS ISSUE BEFORE U</p> <p>LOSEO more CUSTOMERS</p> <p>req: ********** </p>
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Replies (2)
MTN South Africa's replyOfficial
10 Aug 2017, 18:18Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply10 Aug 2017, 18:18
Official
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
PS
PORTIA S's updateReviewer Update
12 Aug 2017, 14:51I'M STILL WAITING THIS.MATTER IS NOT SETTLED AND I'M ABOUT TO.MOVE TO OTHER NETWORK WHO WILL TAKE THEIR CUSTOMERS MATTERS SERIOUS CAUSE THIS IS.NOT FAIR
PS
PORTIA S's update12 Aug 2017, 14:51
Reviewer Update
I'M STILL WAITING THIS.MATTER IS NOT SETTLED AND I'M ABOUT TO.MOVE TO OTHER NETWORK WHO WILL TAKE THEIR CUSTOMERS MATTERS SERIOUS CAUSE THIS IS.NOT FAIR