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Abram D

1 reviews | Active since Apr 2017

11 Apr 2017, 08:51

CONTRACT PHONE

<p>On the 31/03/2017 MTN went to the FNB for their debit, they didn't find the money in my account becacuse the was a debit order that went through my account that i didn't know off. Then i receive a in the morning message from the bank on the 03/04/2017 that shows that the MTN debit order didn't go through, on the very same day on the 03/04/2017 I went to an MTN outlet at keywest mall in Krugersdorp to make payment. I paid R341 on the 03/04/2017 at 17:31, receip No; PMT ********** . I even send a proof of payment to them MTN at ********** and to ********** send me an sms says they going to suspend my phone because i didn't pay them wereas i did pay them at the above mentioned date , time and amount. Please assist me on this matter. My contact details are: ********** or ********** , email is : **********

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Apr 2017, 19:58
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that we have received the cash payment you made of R341.00 and we have put the payment arrangement in place so that your account wont be suspended up until your next debit order.

warm regards

mike

Complaints Management Team
Reference Number: ***9

Best regards,