KN
Kevin N
1 reviews | Active since Aug 2015
24 Aug 2015, 10:53
Contract overcharging
I have been consistently paying for a 2GB internet contract at Mtn at an average cost of R130 per month since 2013. During the month of August 2015 the amount of R1944.00 was debited from my account without any explanation. On 18 August 2015 I called Mtn wanting to get an explanation regarding the matter and I did not get any response. On 21 August 2015 I went to Mtn Menlyn (Pretoria) I was told to wait for seven days in order to get the response and this is their reference number: REQ:***. <br> <br> I need assistance in resolving this matter because it seems like I am fighting a loosing battle with Mtn.
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MTN South Africa's replyOfficial
16 Sept 2015, 08:02Hello sethu15,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused, please pardon the late response.
We have expedited the issue to our billing department as per reference number REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused, please pardon the late response.
We have expedited the issue to our billing department as per reference number REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 08:02
Official
Hello sethu15,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused, please pardon the late response.
We have expedited the issue to our billing department as per reference number REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused, please pardon the late response.
We have expedited the issue to our billing department as per reference number REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Best regards,