SM
Sanelisiwe M
1 reviews | Active since Oct 2015
07 Oct 2015, 14:49
Contract over charged
I upgraded contract with mtn last year in September for R369pm and they have been debiting more than what we agreed with out my concern and i have been calling them to sort it out but this is the 4th month now they still over charging me
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Replies (1)
MTN South Africa's replyOfficial
08 Oct 2015, 09:27Hello Bububhu,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 18-9-2015. The account has been billed for extra data usage. As per the billing department the charges are valid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 18-9-2015. The account has been billed for extra data usage. As per the billing department the charges are valid.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply08 Oct 2015, 09:27
Official
Hello Bububhu,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 18-9-2015. The account has been billed for extra data usage. As per the billing department the charges are valid.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the usage limit has only been set up on the account 18-9-2015. The account has been billed for extra data usage. As per the billing department the charges are valid.
Kind Regards,
Alice van der Merwe
***
Best regards,