1 reviews | Active since Dec 2017
Contract of R69 suddenly changed to R269
MTN upgrade my contract phone over the phone for R69 and then suddenly the contract changed to R269 without any notification and debit orders are going off for R505 and R544. I send two emails and tried to phone the call centre and the only answer I get back is the system is off line. When my wife tried to phone after days of struggling to get hold of you the call centre said they will not assist due to the fact that she is not the account holder. My wife tried to phone on 05 Jan 2018 at 0923B and Clarence informed her that she will not help I must phone myself.
The debit order was stopped at my bank until MTN fixes the contract of my phone and it will not be reinstated until the contract is corrected by MTN.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your Id or account number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your Id or account number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team