Contract o did not authorise

I am not sure how the rating works, I give them zero. I have a contract that expires June 2024, currently unemployed, I advised consultant who went ahead with no authorisation to renew for the next 24 months. I was debited twice with no permission in April R199 for pending and R263 for new contract, called the call center Mxolisi put down call in my ear(call date 02 May time 14:19, the sane with Bongeka who was to escalate to team manager Nozuko Klaas.emails were sent to complaints no call back ref no: d6415e2f-45d24a*******f9e34389, yesterday I visited branch was advised I owed R487 and my line is suspended, tha matter is suspended , itjoo