1 reviews | Active since Nov 2016
Contract number suspended after 21 years.
I am utterly disappointed with MTN who completely suspended my number while on contract even though I have been with them for 21 years. I can’t even receive any calls on my line, it completely dead. Today my contract expired and I wish to go on pre-paid. All that I’m asking is for my number to be re-instated so can go on prepaid. I cannot afford to lose this number as it is linked to my Business and Banking apps for 21 years. I spoke to (Nonthando) at the call centre on call reference ( ********** 79) who advised my number cannot be migrated to pre-paid and will be handed over to someone else. This is completely utter bull ****. I want my number to be changed to prepaid. Is that too much to ask??? Common MTN you can do so much better.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the account has an outstanding balance that needs to be paid before a migration to Prepaid can be considered.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation the account has an outstanding balance that needs to be paid before a migration to Prepaid can be considered.
Warm regards,Mazwi ZumaComplaints Analyst
I called Saya Recoveries to confirm my balance. The lady who i spoke to Hloni were shouting at me. I asked why am i not getting a statement, her reply to me was shocking and hung up on me.
Why do they charge me collection Commission R57.50 ans another commission for R346.28.
I need answers from MTN. You are keeping me hostage with this contract.
I called Saya Recoveries to confirm my balance. The lady who i spoke to Hloni were shouting at me. I asked why am i not getting a statement, her reply to me was shocking and hung up on me.
Why do they charge me collection Commission R57.50 ans another commission for R346.28.
I need answers from MTN. You are keeping me hostage with this contract.