1 reviews | Active since Mar 2015
Contract Number Change still pending
I called before doing anything as I felt I needed to understand processes before taking a step further.<br> <br> I went into the Greenstone Mtn to do a number swop, which I was told takes 2-24hours and follow instructions which I did that every 2 hours, switch off the phone and switch it back on which i have successfully done for a full 24 hours.<br> <br> 24 hours later, I have no working line and number change has not been effective, i call the callcenre and got hung up on 4 times, given numbers that dont go through to call a different department as they all tell me they cannot help,it is only unfortunate i have just upgraded which i regret and now i cannot move to a different network or cancel my contact. I need a working phone as I have none. <br> <br> The only way to get ahold of me is by e-mail while i try and make a plan b to get another phone, my business and life is on hold.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the delay. According to our records the number swap has gone through successfully on the 07 April 2016 on Network however the sim card needed to be re-registered with Rica and that was done on the 09 April 2016.
Your new number is now fully functional.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the delay. According to our records the number swap has gone through successfully on the 07 April 2016 on Network however the sim card needed to be re-registered with Rica and that was done on the 09 April 2016.
Your new number is now fully functional.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
