Contract number cancelled for no reason
<p>So i woke up on sunday and my phone shows "Emergency Calls Only" i've restarted, shutdown and start up, even put my sim into a different phone, no success, "Emergency Calls Only"........................ cant phone out, cant recieve calls, cant do any thing, so basically no wifi, no cellphone........... i phoned ********** form my work phone the next day coz I HAD NO CELLPHONE, and when i need to enter the number related to my query they tune me the number is invaild. After n moerse struggle and i dont know how many calls i eventually had the privlage to speak to a human being.... the told me that my CONTRACT number had been cancelled and they cannot tell me why but it should be sorted out within 2 hours, after 3 hours of no lucky i decided, **** THIS ****, and went to mtn at mall @ reds for help. The guy behind the counter check their system and there was no cancellation request put in and that there are no outstanding amount on the account, correct me if im wrong but that doesn't sound like any reason to cancel a number. He filled in a form and took my work number and email address and told me that he has to send an email to some or other department and we should know within 24 to 48 hours whats going on. Tomorrow will be Wednesday and i still have not heard anything so im bithching here, the service at the store was awesome and the guy was very helpful but this is BULL****. I NEED MY PHONE FOR WORK AND THIS IS ****ING URGENT. I need this sorted NOW</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the mobile number has been reactivated, please test the MTN SIM card.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the mobile number has been reactivated, please test the MTN SIM card.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you so much for the assistance, i am back on the air and life can continue. Much appreciated.
Thank you so much for the assistance, i am back on the air and life can continue. Much appreciated.
