1 reviews | Active since Dec 2010
CONTRACT NOT YET TERMINATED
My contract with MTN ended on 03/01/2016. I have called MTN several times to terminate my contract and move to prepaid but to no avail. I have spoken to Sydwell, Iris, Martha and lastly Nonhlanhla who was to escalate this to the supervisor ****dibone. nothing has been done as yet. I have been credited with airtime and data today 21/01/2016 which I would like MTN to reverse. I definitely do not want to be billed again after instructing MTN to end this contract. I have been given incorrect information by the above named people who said that migration to pre-paid will take 3 to 4 working days but on speaking to Thandeka and Thabang today I was told this will take about 30 days. WHY does MTN not allow us to to do he cancellation 30 days before. I was instructed to call the day after the contract expires. Is this how MTN works to carry on billing customers unnecessarily.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,