Contract not working from Nov 2017

Firstly, I am very unhappy with the service that I’ve received from the Wonderboom Junctions MTN store and the 808 call center.

As I took out a data bundle deal over black Friday weekend in November 2017 and from day one the contract didn’t work. I’ve called 808 numerous time just explaining over and over the same story with no results. Also hearing that people will call me back and never get any feedback. I’ve been transferred to various department as well with no results. As you can assume that it is frustrating to struggle with the same query day after day and still the contract doesn’t work. Also the best was when they transferred me to the retention departments and told me that I have to pay over R2,000 to cancel the contract as it never worked before.

I’ve also went in store @ Wonderboom junctions and spoken to Thembi numerous time to assist me in solving this query. However, the only feedback that I’ve gotten weekend over weekend was that its should be working after 48 hours (still didn’t work), the next weekend she said that she would talk to a manager/collogue to find a possible solution but however never contact me with in the week so I had to go to the store the weekend after just to be told to go and update the phone with the sim card (still didn’t work). I’ve spoken to a data analyst as well but still the contract didn’t work. So finally we did a sim swop just to find out that the problem was still there after the sim swop (this was in the end of February 2018). So Thembi said that she would put in a cancellation of the contract as I was sure that this poor service from MTN was unacceptable and would rather let the contract be cancelled as it is not fair that MTN is billing me for this contract as I was unable to use it from day one.

Today 20/03/2018 I’ve called 808 just to confirm March 2018 billing amount just to find out after 3 weeks that the contract was still not cancelled and once again I will be billed for the contract that didn’t work. When I messaged Thembi the only reply was, that she will forward the documents to her manager to “escalate to people who can assist with the cancellation” (Why was this not done in the first place???)

This has been escalated numerous times (or so I was told from November 2017) but 4 months after nothing was resolved. Also when logging a complaint on the MTN website is impossible as every time that I want to submit the complaint a rejection error appears as follow:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: ********** ********** 19261

So could anybody be so kind an assist me.