Contract not terminated as requested

MTN has horrible customer service. I emailed on the 13 November 2025 indicating that my contract, which was approaching the end, should not be renewed. I received correspondence from Simon who indicated that the log could be done by 10 December.

My contract should have ended on the 11 January 2026 and I emailed on the 10 January for confirmation that it had been done.

Lo and Behold Simon had not bothered logging the termination of my contract. I am instead told by another *********** customer service clown that I need to indicate 20 business days prior that I wish to terminate. I had done so, but Simon never bothered to follow up.

I am now told that I will be billed for another month and that it can only be cancelled in February. Funny though, if I wanted immediate cancellation, they could fo that, but I would be charged for it.

Instead I have to pay for MTNs *********** employees. An apology simply doesn't cut it when I'm the one footing the bill.

They don't remember to follow up on emails, but they have ample time to bombard me with calls, smses, emails and even WhatsApp messages with the audacity to ask if I want to upgrade my contract, and they can't comprehend why I would not want a contract managed by idiots who have caused me endless issues since I took out the contract.