1 reviews | Active since Dec 2013
Contract not migrated/no response from call centre
MTN contact centre has no idea of what customer care is. On 10 October I requested 2 of my contracts to be migrated viz, *** and ***. Even an email that the request had been forwarded to migration.. After more than 6 weeks, and many emails, complaint and threats, only one contract was migrated , no communication that it had been done. At first I was requested to go through the whole process again, to which I responded that the request was done in October already. On November 27 I mailed Patience Skosana regarding the reason as to why the second number was not migrated, no response received to date, even though a \read receipt"was received. Another email was sent 1 December 2015.<br> I am so frustrated with the level of service of the contact centre. If there was an easier way that I could retain my number I would leave MTN in a flash!!!!!. This is not the first time I had to resort to \""Hello Peter\"" to obtain results.<br> <br> """
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter was referred to our retentions department and the 2nd number migration has been processed. Please note turnaround time is 2-24 hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter was referred to our retentions department and the 2nd number migration has been processed. Please note turnaround time is 2-24 hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***
