1 reviews | Active since Apr 2017
Contract not fulfilled by MTN
I purchased an iPhone 6s which came with a deal that I also get Beatz earphones upon signing up at MTN Morningside. The sales person Gcinile advised me that they haven’t received stock yet for the promotion but because I came from far, she would call me when the store receives them so I can come and collect. I asked her to port my Vodacom number for the new contract, she gave me two SIM cards and said my 076 number would be ported to the new contract but instead she ported it to prepaid and gave me a new number for the contract with MTN. Meaning I’m stuck with two MTN numbers. She gave me her direct number to call, which is a nonexistent number and had never at all called me for my headphones. Till this day. I want my headphones.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to morning side Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to morning side Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team