Contract not converted to Prepaid

I sent numerous emails in May and June stating that I shall NOT be renewing my contract but need the number to be converted to prepaid. The customer care centre has stated on the emails sent that the issue will be escalated to the Retention Department.<br> Yesterday I received airtime and data when I requested that the number to be prepaid. I am stating once again... the account is not my problem. Take the data and airtime!!!!!!<br> <br> CAN SOMEONE DO THEIR JOB AND JUST CONVERT THE NUMBER TO PREPAID!!! <br> <br> As before I am not holding my breath for this to happen anytime soon, but I will not be settling no MTN account this month or anytime in the future. This is now the second report on Hello Peter Report...