contract not cancelled yet due to MTN strike

Hi, <br> <br> My cellphone contact expired 3months ago and I requested the number to be migrated to prepaid and even today the number has not been migrated yet. I went to mtn store to check what was the hold up to just migrate the number, I mean my contract with MTN was done, finished I do not owe MTN anything but still the contract is still running from their side and keep on debiting my account. the consultant at the store advised me that the reason it was not done yet was because of the call centre strike???? I mean why should I as a client be affected by MTN internal issues, when I call the call centre I never get through they always experiencing high call volumes which they do even answer. <br> <br> ever since having a contract with MTN there has never been a single month were MTN debits me the correct contract amount. a contract should be binding meaning that only the amount agreed upon on the contract should be debited from my account because all my contracts are topup. I cancelled the debit order option to cash payment last month and I see again MTN went into my account to take money. <br> <br>