CONTRACT NOT CANCELLED WHEN REQUESTED

My MTN contract expired November 2014. The contract was continued at this point as I was advised that contracts are not automatically cancelled when they expire they convert to a month to month basis. I accepted this and at that point requested cancellation of the contract and for the number to be migrated to pre-pad as I still wanted to make use of the number. I submitted this request in writing as well as with various consultants at the contact centre. I had just spoken to 2 consultants again today who advised that there were no notes on the system pertaining to cancellation. I find this service appalling and to be honest I am highly annoyed and disgusted by the service received. I also have to mention that I do not want to do business with companies like this.