CONTRACT NOT CANCELLED UPON REQUEST!

My top-up contract ended end of April 2015 and I called 808 to cancel the contract and port to prepaid, to my surprise the contract has not been cancelled and my account is still being debited two months later! It was even a struggle getting hold of an agent to assist me. I went to the Sandton branch and they told me there was nothing they could do to help me and I should call 808 again. 30 minutes on the line and no response! I am utterly disappointed with their service! They will jump to the opportunity of offering you a contract but will duck and run when you want to cancel it! Definitely not getting another contract with them.