Contract not cancelled on request

Item: MTN South Africa
Rating: 2
Author: Lemogangq T

My contract with MTN expired end of April. I notified MTN on 808 number to cancel the contract and change my sim card to prepaid. On the 30th of May my account was still debited. I need MTN to cancel the contract and refund the difference between the Airtime value allocated and the amount deducted for May 2015. My contact number is *** or ***

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

12 Jun 2015, 09:07

Hello Teme,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.

This matter has been escalated to the relevant department for urgent attention.

We look forward to improving on the service delivery to you.

Regards,
Bronwyn
REQ:***

Best regards,

MTN South Africa's reply12 Jun 2015, 09:07

Official

Best regards,

Contract not cancelled on request

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