1 reviews | Active since Mar 2009
Contract Not Cancelled in Time
I called MTN on the 28th April 2015 and requested that my contract be terminated. I was told on the call that i would not be billed again and that someone would contact me to complete the request. I was given ***. No one contacted me hence i made a follow up call to which i was given an apology for the delay. No one called and my cell was just moved over to prepaid. Today i see that the contract fee went off my account.... A fee which i did not budget for. I need this reversed and the cost of not budgeting for this reversed as well. I will continue to share this on absolutely every platform that i can find and i will certainly move over to a new network if this is not resolved speedily. I am happy to provide my bank statements.
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your invoice date is 20th of every month and MTN debbit your account in arreas. This means For the invoice closed on the 20th of March, we bill you in April, for the invoice closed in April we bill you in May and so forth, hence you being build in May.
I hope the above clears all misunderstandings. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that your invoice date is 20th of every month and MTN debbit your account in arreas. This means For the invoice closed on the 20th of March, we bill you in April, for the invoice closed in April we bill you in May and so forth, hence you being build in May.
I hope the above clears all misunderstandings. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
REQ:***