Contract not cancelled as requested.

<p>My 2 year contract with MTN expired on 13/12/2016. I wanted to cancel the contract on the 1st of December 2016 but was informed that I need to come in on the exact date, 13 December 2016, to cancel the contract. I went to MTN on 13/12/2016 and after a lot of paperwork I was informed that my contract will be cancelled. I received reference number ********** as confirmation. On the 13th of January I received airtime again and realized that the contract was not cancelled. The consultant at MTN explained that he can view the request on the system but nothing has been done on MTN side to cancel the contract.</p>