SB
Stephen B
1 reviews | Active since Jul 2012
29 Jun 2015, 09:24
Contract not cancelled as promised!!
I contacted mtn on their 808 number and spoke to one of the call centre agents. I asked them to please cancel my data contract as the contract has gone past the 24 months. Till today the contract is not cancelled and still active after she assured me that it will be cancelled. I would like it to be cancelled ASAP. This is unacceptable! You can please respond to me via email preferable as i am not always available on cell.
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Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 14:59Hello StephenB1306,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The data line has been permanently deactivated. There will be no additional invoices generated.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The data line has been permanently deactivated. There will be no additional invoices generated.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 14:59
Official
Hello StephenB1306,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The data line has been permanently deactivated. There will be no additional invoices generated.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The data line has been permanently deactivated. There will be no additional invoices generated.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***