LE
Leandri Esterhuizen-Rudolph
1 reviews | Active since Jun 2015
29 Jun 2015, 10:21
Contract NOT cancelled as promised!!
The contract for the number ***, was not cancelled and the number ported to a pay as you go number as promised by 27 June 2015. I requested the number port on 25 May 2015, Karabo assisted me, REF Nr ***. On 3 June 2015 I emailed customer care who auto responded with the REF Nr ***2. After several calls to the 808 number, talking with several people who promised to port my number and cancel the contract by the end of June, nothing were done!! This morning I tried calling the 808 number, but there is NO response!!! This is utterly pathetic!!!
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MTN South Africa's replyOfficial
08 Jul 2015, 09:47Hello Leandri301,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service, it was never our intention to displease you in any way.
Kindly be advised that your line ending with numbers 0235 will be migrated to prepaid in the next 2 - 48 hours.
Once again please accept our heartfelt apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service, it was never our intention to displease you in any way.
Kindly be advised that your line ending with numbers 0235 will be migrated to prepaid in the next 2 - 48 hours.
Once again please accept our heartfelt apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***
MTN South Africa's reply08 Jul 2015, 09:47
Official
Hello Leandri301,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service, it was never our intention to displease you in any way.
Kindly be advised that your line ending with numbers 0235 will be migrated to prepaid in the next 2 - 48 hours.
Once again please accept our heartfelt apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service, it was never our intention to displease you in any way.
Kindly be advised that your line ending with numbers 0235 will be migrated to prepaid in the next 2 - 48 hours.
Once again please accept our heartfelt apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***