lR
leigh R
1 reviews | Active since May 2015
26 May 2015, 16:14
contract not cancelled after 2weeks
My contract was paid in full so I went into the store to cancel it, they took all my details and told me it should be done in a few days. 2weeks later I get my monthly airtime bundle. Call centre is closed and staff told me I've gotten the airtime so I have to pay until someone at head office cancels it! So shocked that no one will even attempt to help me!
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Replies (1)
MTN South Africa's replyOfficial
29 May 2015, 10:31Hello leigh7714,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply29 May 2015, 10:31
Official
Hello leigh7714,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,