TW
Tim W
1 reviews | Active since Sept 2014
28 Feb 2017, 17:08
Contract Not Cancelled
<p>MTN has the worst customer service ever!</p> <p>I have requested a cancellation on my contract and this has still not been completed.</p> <p>Reference number: ********** 3</p> <p>They were supposed to get back to me in 2 days, it has now been a month later and still no response.</p> <p>I have tried to contact them via email but have had no response. I will not be phoning them and sitting on their call centre line for hours at a time. They have also overcharged me *******ly and I need this sorted out urgently! </p> <p>My contact number is: ********** 164</p>
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MTN South Africa's replyOfficial
01 Mar 2017, 11:00Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you, the number as per the Hello Peter information is in correct ( *** )?
Your account details a per Hello Peter is replaced with **, so we cannot see this information.
Please send to me your account details for assistance and feedback. My email address ***
Please mentioned the REQ number in your email request as per information down below as your reference number.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2017, 11:00
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you, the number as per the Hello Peter information is in correct ( *** )?
Your account details a per Hello Peter is replaced with **, so we cannot see this information.
Please send to me your account details for assistance and feedback. My email address ***
Please mentioned the REQ number in your email request as per information down below as your reference number.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,