AM
Aanisah M

1 reviews | Active since Apr 2013

14 Jan 2016, 16:16

Contract not cancelled

My contract expired September 2015 and i phoned MTN to let them know that i will not be upgrading thus i will not be renewing the contract.<br> <br> November 2015 I received an sms from MTN reminding me that they will be debiting my account end of the month. I then went to the bank to stop the debit order. I just received units from them meaning that they are still going to bill me after telling them to end the contract. I know will be black listing me cause I stopped the debit order and i will not pay them cause according to my knowledge the contract ended and we don't owe each other a cent. I have been loyal to them for two years i never skipped any payment. All I am asking from them to end my contract and stop sending me airtime cause they will be billing me soon.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jan 2016, 16:17
Official
Hello aanisahm,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note the matter have been escalated to our retentions department to have both your number cancelled as per you requested.

warm regards
mike
REQ:***

Best regards,