Contract Not Cancelled

My wife canceled her Contract on 01-06-17 duly giving the required one month notice . MTN have failed to cancel the contract and continue to debit her account. Blaming the consultant for not submitting the cancellation and asking her to re-cancel and to give another month notice. This is not how business should be conducted. Totally appalled by how this is being handled even after having email confirmation that it will be dealt with and multiple branch visits to both stores in Cresta Shopping Center.