CONTRACT NOT CANCELLED

On the 7/10 called 808 to cancel contract and move over to prepaid, I was told all in order and will receive message confirming same.<br> On the 14/10 received my MTN Top Up, called again and was referred to cancellation department. They have received all info and it was now with the retention department.<br> I was told not to use any of the airtime and will hear from MTN within 24HRS.<br> Still no response, I called again on 15/10 and was referred again to cancellation but to no avail.<br> I tried the following numbers:<br> ***<br> 200<br> ***<br> sent and email to [Email Removed] on 16/10 - no response.<br> I will not pay for another month when I followed proper procedures by having my cancellation done in time.<br> i have not being making use of the my top up as requested by Micki from cancellation department when I called on 14/10.<br> <br>